No, ConsoleMAD is just a little hobby site that I run from home. However, I try to offer a service on par with other, bigger stores.
The site is based in the UK.
There are usually two reasons why an order confirmation email hasn't come through -
- an incorrect email address has been specified during the ordering process
- the email has gone into a spam folder
If you cannot find your order confirmation email in your spam folder, just contact me and I will check the email address used on the order, correct any errors and re-send you the confirmation email.
Once an order has been posted, you will receive a further email, so if you do not receive this email either, it's a good sign that an incorrect email address has been used.
Postage is calculated based on Royal Mail's own prices plus a small amount to cover my packaging costs.
There are also flat-rate courier options for heavier orders.
As this site is primarily focused on retro games, virtually all of the items on the site are pre-owned. I do occasionally have some unused items and some of the modern games are in mint condition but it's rare.
Please refer to the item description and photograph full clarification, but if you're still unsure, drop me a line and I can provide extra detail and photos if required.